Thank you for shopping at Lights.com! We want you to be happy with your purchase and your experience shopping with us. Whether you've already purchased, or are just browsing, we want to outline our return policies so you know what you can expect from us.

If you received an item that was delivered damaged or defective, or received an incorrect item, we're sorry to hear that! Please read through the following.

• We encourage you to inspect your items immediately upon arrival. For packages damaged during shipping, we recommend taking photos and refusing delivery. If the damage is noticed after delivery, most shipping companies allow only 2 business days to make a claim for the damage.
• Without exception, items confirmed defective can be returned for a refund within two weeks for Decor and Holiday items, or 45 days for Home Lighting Fixtures. Replacements for defective items are available for either 90 days (for decor items)  or 1 year (for lighting fixtures). If a replacement item is not available, we may replace your item with a comparable one, at our discretion.
• If you receive an item that is not what you purchased, please let us know, and we will replace it with the correct item at no additional cost to you.
• Please initiate your return here. Please submit as much information as you can, and someone from our team will reach out to you to coordinate the return and replacement of your item.
• If you need additional assistance, please contact our Customer Support Team at cs@lights.com, via Live Chat, or 1-866-490-9358 Monday through Friday 10am-6pm and Saturdays 9am-1pm EST. 

• Decor and Holiday items can be returned up to 2 weeks after receiving, and most Light Fixtures can be returned up to 45 days after receiving. We will issue you a refund of the item's purchase price (not including any shipping or handling charges), minus a standard 15% restocking fee.
• Please note, items marked "Final Sale" or “Open Box” cannot be returned.
• We will provide you with a return shipping label free of any additional charge (continental U.S. only).
• Each item will be inspected upon return. Items that are not in new condition may be refused based on the condition of the item. No refund will be granted for product which has been used, installed, or tampered with in any way which compromises our ability to remarket or resell the product. Lights.com maintains full discretion in decisions regarding a product's fitness for return.
• If an item is refused, you will NOT be issued a refund. You will have 14 days to alert us whether you would like us to return the item to you, at your expense, or to dispose of the item for you.
• Sorry, we can't offer exchanges. If you'd like to get a different color or size, return the first order for a refund and then you can make a new order for the item you'd like.
• Items labeled as "Final Sale" are considered final and cannot be returned for refund, credit, or exchange.

• Initiate your return by following this link: Start Return.
• Follow the instructions given based on your return request. Pack all items in such a way that they will not become damaged during shipping.
• Refunds will be issued back to the purchasing credit card within 30 business days of the item(s) being inspected by Lights.com.
• If you have any further questions, don't hesitate to get in touch with us again.

• We can only cancel your order if it has not yet been assigned a tracking number.
• If your order already has a tracking number, we are unable to cancel or re-route the order. We are happy to help you with the return process once you receive the order.

Please reach out to our Customer Support Team. We're here to help!

1-866-490-9358 | cs@lights.com  |  Live Chat  | Send us a text at: 914-306-8823

Please note, our Customer Support Team is available Monday through Friday 10am-6pm and Saturdays 9am-1pm EST. Messages left outside of those times will be returned as soon as possible, once we're back in the office.